Introduction and Purpose
Welcome to gmene (gmene.pro). This Privacy Policy explains in detail how we collect, use, and protect your personal information on our platform. gmene believes that user privacy is a fundamental right, and we are committed to upholding it.
This Privacy Policy applies to all gmene services, websites, and mobile applications. By using our platform, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering for the first time.
Important: gmene's Privacy Policy follows international GDPR standards. Your data is never sold to third parties and is never shared without your consent.
What Data We Collect
Gmene collects certain information from you for various purposes. This data comes from three main sources — what you provide directly, what is automatically collected through your use of the platform, and what needs to be verified for legal compliance.
Directly Provided Information:
- Full name, date of birth, and nationality
- Email Address & Mobile Number
- Password (stored encrypted and unreadable by anyone)
- Payment method details (bKash, Nagad, bank account, etc.)
- National ID card or passport copy required for KYC
- Records of customer support interactions
Automatically Collected Information:
- IP Address & Device Identity
- Browser type and operating system
- Time spent on the platform and list of pages visited
- Gaming activity and betting history
- Login time and location
How your information is used
Gmene uses your information only for specific, legitimate purposes. Your data will never be used for unnecessary activities or in any way that could harm you.
| Purpose | Data We Collect | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, email, password | Contractual requirements |
| Identity Verification (KYC) | ID document, date of birth | Legal Obligation |
| Transaction Processing | Payment details, balance | Contractual requirements |
| Security & fraud prevention | IP, Device & Login History | Legitimate interest |
| Customer support | Contact details and conversations | Contractual requirements |
| Responsible gaming monitoring | Gaming behavior, deposit patterns | Legitimate interest and legal obligations |
Data sharing policy
Gmene never sells your personal information. However, data may be shared in the following limited circumstances:
- Payment processors: Necessary financial details are shared with bKash, Nagad, or your bank to complete transactions.
- Legal Authorities: Information may be disclosed when legally required by a valid request from a government or regulatory authority.
- Security partners: Limited data may be shared with AML/KYC verification bodies to prevent fraud and money laundering.
- Technology providers: Cloud hosting and cybersecurity providers may access limited data under strict confidentiality agreements.
Before sharing data with any third party, we ensure they adhere to the same privacy standards we uphold.
Cookies & Tracking Technologies
Gmene uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.
- Essential cookies: Essential for login sessions and security — cannot be disabled.
- Functional Cookies: To remember your language preference and personalized settings.
- Analytics cookies: To understand platform usage patterns — you can turn this off.
- Advertising cookies: gmene does not use any third-party advertising cookies.
Your Rights
As a gmene member, you have the following rights regarding your data:
- Right to access your data: You can find out what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate information.
- Right to Erasure: You can request deletion of your data under certain conditions.
- Right to restrict processing: You can request that data processing be restricted in specific circumstances.
- Right to data portability: You can receive your data in a machine-readable format.
- Right to Object: You can object to certain types of data processing.
To exercise your rights: To exercise any of your data rights, please contact our customer support. Requests are typically processed within 30 business days.
Data protection measures
Technical and administrative measures gmene takes to keep your data secure:
- Data stored with 256-bit AES encryption.
- Data transmission via TLS 1.3 protocol.
- Two-Factor Authentication available.
- Regular security testing and penetration testing.
- Strict data access controls for staff — only authorized personnel can view your information.
- Users will be notified within 72 hours of any data breach.
Data retention period
Gmene does not retain data beyond what is necessary. The general rules are:
- All data is retained for as long as the account remains active.
- Financial records are retained for up to 5 years after account closure (legal obligation).
- KYC documents are retained for up to 3 years after account closure.
- Customer support conversations are deleted after 2 years.
- Cookie and log data is automatically deleted after 12 months.
Minor's Privacy
Gmene is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a minor attempts to create an account, that account and all associated data will be deleted immediately upon detection.
Privacy Policy Updates
Gmene may update this Privacy Policy from time to time. For significant changes, advance notice will be sent to your registered email and a notice will be posted on the website. Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest update will be noted at the top of this page.